4 easy steps to follow when your flight is delayed

Flight delays are common, but many air passengers find it frustrating and unwelcoming. However, it’s important to remember that as a passenger, you have rights to flight delay compensation and options when dealing with delays.

In this guide, we’ll outline five easy steps to follow when your flight is delayed, helping you navigate the situation more effectively and make the most of your travel experience. These steps will not only help you understand your passenger rights but also turn your delay into an opportunity for a smoother and more enjoyable journey.

Step 1: Know Your Passenger Rights

When your flight is delayed, the first thing you must do is to familiarize yourself with your rights as an air passenger. The EU 261/2004 regulation protects the rights of air passengers in the EU or UK if they are faced with flight disruptions, including delays, cancellations, or denied boarding. 

In the case of a delay, you are entitled to compensation if you arrive at your final destination 3 hours later than the originally scheduled time. You could get up to €250-600 in compensation, depending on the flight distance. If you are delayed for two or more hours, you are entitled to complimentary food and drinks and if the delay lasts overnight, you can get free hotel accommodation. 

For a longer delay of more than 5 hours or if the flight eventually gets cancelled, you can reschedule the flight, ask to join the next available flight or get a refund. 

Step 2: Know the Cause of the Delay

Understanding the reason behind the delay can help you make informed decisions. Delays can result from various factors, such as adverse weather conditions, technical issues, air traffic congestion, or operational problems. Knowing the cause can guide your response and expectations.

This can also help determine if you are eligible for compensation, as the EU 261 law only applies when the reason for the delay is within the airline’s control and not due to extraordinary circumstances. 

Step 3: Put Your Documents Together

As you wait, this is the best time to start putting all relevant documents together and keep them organized. You will need them when you want to claim compensation. This should include your booking information, flight tickets, receipts, and vouchers. 

Also ensure you have your passports, ID, boarding pass, and other essential documents close to you. This ensures you’re prepared for rebooking or any other requirements that may arise during the delay.

Step 4: Plan Your Trip Highlights

You can make the most of your delay by planning highlights for your trip. Use the extra time to research your destination, make reservations, and outline your itinerary. This can help you save some time and also turn a delay into an opportunity for a more rewarding and stress-free journey.

Bottom Line

Flight delays are an inevitable part of air travel, but with the right approach, they need not disrupt your travel experience. By following the steps highlighted in this article, you can make the most of your travel time, even when your flight is delayed